Smart Planner

Privacy Policy & Terms of Use

Name: Smart Planner
Author: SmartMedic LTDA

Full transparency on how Smart Planner handles data from physicians, patients, and care teams. This document strictly follows LGPD and GDPR.

Updated on08 Feb 2026

Legal coverageLGPD + GDPR

AudiencePhysicians and invited patients

Chapter 1

Scope and Controller

Who is responsible for processing data and which profiles may use Smart Planner.

Controller

Smartmedic LTDA ("Smartmedic") acts as the data controller for the app, ensuring every processing activity complies with applicable legislation.

Eligible users

Physicians, linked patients, and anyone installing the app under clinical supervision.

Target audience: physicians, care teams, and patients monitored by a licensed professional. Other profiles must only use the app under medical supervision while respecting applicable law.

Chapter 2

Data Collected

Each data group unlocks app features and keeps operations secure.

Identification

Examples

Full name, email, country of practice, preferred language

Purpose

Create accounts, personalize content, and meet contractual obligations

Credentials

Examples

Hashed passwords, session tokens, secure device_id

Purpose

Authenticate logins, keep sessions stable, and prevent fraud

Professional data

Examples

Gender, specialty, years of practice, phone number

Purpose

Build physician profiles and enable communication with patients

Patient health data

Examples

Goals, daily logs, histories, conversations with physicians

Purpose

Offer follow-up, reports, and clinical alerts

Minimal telemetry

Examples

Error and diagnostic logs (without sensitive data)

Purpose

Monitor stability and investigate failures

Transactions

Examples

ProductId, purchase receipts

Purpose

Process subscriptions, restore purchases, and unlock access

In-app interactions

Examples

Installs, launches, operational events

Purpose

Measure performance, stability, and aggregate metrics

Minors: Smart Planner is not designed for minors. When physicians input data we presume the legal guardian provided authorization.
Sensitive data: we do not request documents or addresses without consent. Passwords are never requested by email; official communications direct you to access the app.

Chapter 3

How We Use the Data

Purposes aligned with the contract, operational security, and continuous improvements.

Contract performance: Enrollment, login, verification flows, dashboards, and physician-patient messaging.
Security: Device_id validation, blocking anomalous behavior, and route protection.
Support and communication: Subscription alerts, message notifications, and operational instructions.
Subscriptions: In-app purchases, plan restoration, receipt delivery, and dashboard activation.
Product improvements: Analysis of aggregated metrics and technical logs to evolve the app.

We do not use data for third-party behavioral advertising.

Chapter 4

Legal Bases & Sharing

Processing grounded in legislation and sharing limited to what is necessary.

Legal bases

Compliance with legal or regulatory duties (records and responses to authorities).
Legitimate interest for security, fraud prevention, and product improvements while respecting data subject rights.
Specific consent for optional communications or uses that exceed what is strictly necessary.

Sharing

Infrastructure and service providers (cloud, secure storage, push notifications).
Apple and Google payment processors for in-app purchases.
Competent authorities upon court order or legal obligation, limited to what is necessary.
Medical partners authorized by the supervising physician to continue treatment.

We never sell personal data.

Chapter 5

Retention, Deletion, and Security

Lifecycle policies and technical safeguards.

Retention & deletion

Active data remains while the account is in use or as needed to meet legal obligations.
Device logs and telemetry stay stored for the minimum diagnostic period (up to 12 months).
Deletion requests can be made through support; we keep only what is essential for compliance or legal defense.
Users must maintain their own backups; the app does not replace personal backup routines.

For analytics SDKs (e.g., Facebook App Events) visit facebook.com/help/delete_account or contact support for mediation.

Security

Device IDs are generated and stored securely.
Session tokens are protected and revoked during logout or suspected misuse.

No system is 100% risk free. We recommend keeping devices updated and protected.

Chapter 6

International Transfers & Updates

How we handle global infrastructure and policy updates.

International transfers

Infrastructure may operate in data centers outside the user country. We implement contractual clauses and safeguards compatible with the applicable laws.

Policy updates

We may update this document due to legal changes or product evolution. We will notify through official channels, and continued use indicates acceptance.

Service continuity

Service interruptions of up to 3 weeks per month, driven by maintenance, critical updates, and/or technical failures, do not constitute a breach of contract. Whenever possible, we will provide advance notice and keep alternative support channels available during those windows.

Using Smart Planner

Contractual guidelines for healthcare professionals and invited patients.

1. Acceptance

By installing or using the app you fully accept these Terms and the Privacy Policy. If you do not agree, uninstall the app and stop using it immediately.

2. Account Registration

Only licensed physicians and invited patients may create accounts.
Each user is responsible for keeping credentials and device_id confidential.
Improper sharing or fraudulent use may lead to suspension or termination.

3. Usage Rules

Do not enter false, offensive, or illegal data.
Do not bypass license restrictions or copy/distribute the app without authorization.
Patients must follow professional guidance; the app does not replace medical consultations.
Physicians must obtain patient consent before recording data or sending instructions.

4. Subscriptions and Payments

Plans are purchased inside the app and follow Apple or Google store pricing.
Refunds occur only when required by law or by store policy.
Expired subscriptions block the physician dashboard until renewal.

5. User-Generated Content

Each physician or patient is responsible for the information submitted.
Content that violates these Terms or legal orders may be removed.
Data is licensed to Smart Planner solely to provide the service.

6. Intellectual Property Rights

All code, design, logos, and documentation belong to Smart Planner. Reproduction, modification, or distribution is forbidden without formal authorization.

7. Liability Limitation

The app offers monitoring and communication tools without guaranteeing specific clinical outcomes.
Smartmedic is not responsible for diagnoses or medical conduct performed outside the platform.
Users must keep their own backups; Smartmedic is not liable for data loss caused by missing copies or failures beyond its control.

8. Suspension and Termination

We may suspend or terminate access in cases of violations, suspected fraud, delinquency, or legal orders. Users may request account closure at any time through support.

9. Changes to These Terms

We may update this document. The new version will be published on this page and continued use indicates agreement.

10. Governing Law and Venue

This document is governed by Brazilian law. Courts in Belo Horizonte, MG, Brazil are elected to resolve disputes related to the app.

Contact

Questions, data requests, or specialized support.

Smartmedic Team

smartmedicapp@gmail.com. Use this channel to exercise data subject rights or ask questions about the app.

Write to support

smartmedicapp@gmail.com